The DocuFindr Blog
Expert insights on healthcare automation and DME operations — from practitioners who know the industry.
Medicare Secondary Payer at DME Intake: The Insurance Question That Costs Suppliers Claims
If Medicare isn't the primary payer, your clean claim is a CO-22 denial waiting to happen. Learn how to catch Medicare Secondary Payer and coordination-of-benefits issues at DME intake.
Do You Need a Fax API? Why DME Intake Needs More Than a Pipe
A fax API gets pages into your system. It doesn't tell you what they are, whose they are, or whether the order is valid. Learn what DME suppliers need on top of the pipe.
Unsorted Fax Packets Cost DME Suppliers Their Order Receipt Dates
One fax often carries an order, chart notes, an insurance card and someone else's lab report. Learn how unsorted fax packets erase receipt dates and what DME intake teams should do within the first hour.
Retiring Your Fax Server? The DME Cloud Fax Migration Checklist
Moving from an on-premise fax server to cloud fax? Learn what DME suppliers must check first: BAA, record retention, legacy order images and audit trail, so nothing fails an ADR.
Scanned DME Records That Fail Audit: The 7-Year Retention Gap
Scanning orders into a shared drive is not the same as keeping audit-ready records. Learn what DME suppliers must retrieve, prove and defend when Medicare asks, and how to fix the gaps before an ADR lands.
Portable Oxygen Concentrators (E1392) Denials: Document Mobility Need Before You Bill
Portable oxygen concentrator claims (E1392) get denied when the chart proves oxygen need but never documents mobility. Learn what Medicare reviewers look for and a pre-submission checklist.
CPAP Supply Replacement Schedules vs. Medicare Refill Requests: Why A7030-A7039 Claims Fail Audit
CPAP refills require more than a calendar date. Learn how to prevent DME denials on A7030–A7039 claims with proper compliance schedules, adherence data, and refill logs.
CPM Machine Denials: The 21-Day Clock That Starts Before Your Supplier Does (E0935)
Medicare covers a continuous passive motion machine for 21 days at home after a total knee replacement, and only if use starts within two days of surgery. Here is what DME intake teams must document on every E0935 order.
Medicare Competitive Bidding Returns in 2028 — and Your Denial History Is the Real Entry Fee
Medicare competitive bidding returns in 2028 for CGMs, insulin pumps, ostomy, urological supplies and off-the-shelf braces. See the timeline, the risks, and a bid-readiness documentation checklist for DME suppliers.
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